Refund and Returns Policy

7-Day Return & Refund Policy

At Ilarra, we take great care in curating and delivering our artwork and workshops. However, if something doesn’t feel right, we’re here to help—with a clear and fair return policy.

For Artworks & Products:

• You may request a return within 7 days of delivery, only if the product is:
  
  
  • Damaged during shipping (with proof),
    
    
  • Incorrect (wrong item delivered), or
    
    
  • Defective in material or finish.
    
    
• Eligibility for Return:
  
  
  • Must be in original condition and packaging.
    
    
  • Should include original invoice and unboxing video as proof (mandatory for damage claims).
    
    
• Refunds (if approved) will be processed back to your original payment method within 5–7 business days after inspection.
  
  

 For Courses & Workshop Bookings:

• No refunds for no-shows or cancellations made less than 48 hours before the session.
  
  
• Cancellations made at least 3 days in advance (72 hours) are eligible for a full credit, which can be used for another workshop within 30 days.
  
  
• In case of cancellation/postponement by Ilarra, participants will be offered a full refund or reschedule option.
  
  

Non-Returnable Items:

• Returns requested beyond 7 days of delivery will not be accepted under any circumstances.

How to Initiate a Return:

Please email us at support@ilarra.in within 7 days of receiving your item or at least 72 hours before your scheduled workshop. Include:

• Your order number
• Reason for return
• Unboxing video or image proof